Frequently Asked Questions

Whether this is your first massage or your hundredth, our goal is to help you feel comfortable, cared for, and relaxed from the moment you arrive. Here are a few common questions so you know exactly what to expect before your visit.

What do I wear during my treatment?

Please wear whatever makes you feel most comfortable. Some clients choose to undress fully, while others prefer to keep undergarments on. Your comfort is always the priority.

You will be properly draped with sheets throughout the entire treatment. Only the area being worked on will be uncovered at any time.

How do I use my extended health benefits?

If you are booking with one of our Registered Massage Therapists, you may be able to use your extended health benefits for your appointment.

We offer direct billing to many major insurance providers, which means we can submit the claim for you at the clinic. In many cases, there is no upfront payment required for the covered portion of your treatment. If your plan does not cover the full amount, you would only be responsible for the remaining balance.

To book an appointment using your benefits, simply select an RMT massage when booking online, or call us and ask to book with a Registered Massage Therapist.

Why do I need to add a credit card when booking?

A credit card is required to secure your appointment and is only used for late cancellations or no-shows.

We still offer direct billing to major insurance providers for eligible RMT treatments. Adding a card on file does not mean you will be charged upfront for your appointment if your insurance claim is approved through direct billing.

What is your cancellation and no-show policy?

We have a strict 24-hour cancellation policy.

Because your appointment time is reserved specifically for you, cancellations made within 24 hours of the appointment time, as well as no-shows, will be charged the full cost of the treatment. No exceptions.

We understand that unexpected things can happen, but we ask that you give us as much notice as possible so we have the opportunity to offer the appointment time to another client.

Will I feel sore after my treatment?

It is normal to feel some soreness after certain types of massage, especially deep tissue, therapeutic, or more focused treatments.

Most clients describe this as a “worked on” feeling that may last for a day or two. By the second day, many people notice they feel looser, more relaxed, and experience less tension or discomfort.

Drinking water, gentle movement, and giving your body time to rest can help after your treatment.

What type of massage should I book?

If you are unsure which appointment to choose, we recommend booking based on your main goal.

For pain, tension, injury recovery, or benefit coverage, book with a Registered Massage Therapist.

For relaxation, stress relief, lymphatic drainage, or general wellness support, you may choose one of our bodywork or relaxation massage options.

If you are not sure, feel free to contact us and we can help guide you to the right treatment.

Do you offer direct billing?

Yes, we offer direct billing to many major insurance providers for eligible Registered Massage Therapy appointments.

Please bring your insurance information with you, or have it ready at the time of your appointment. Coverage depends on your individual plan, so we recommend checking your benefits ahead of time if you are unsure.

Do I need a doctor’s referral?

Most clients do not need a doctor’s referral to book an RMT massage. However, some insurance plans may require a referral in order for your treatment to be covered.

We recommend checking with your insurance provider if you are unsure about your plan requirements.

Can I book online?

Yes, appointments can be booked online through our booking system. You can choose your preferred treatment, practitioner, and available appointment time.

If you need help choosing the right service, you are welcome to call or text us and our team will be happy to help.

What should I expect at my first appointment?

Your practitioner will review your intake form and speak with you about your goals, areas of concern, comfort level, and any relevant health history before starting the treatment.

This helps us tailor the session to your needs and make sure you feel comfortable throughout your appointment.

Do I need to arrive early?

If it is your first visit, we recommend arriving a few minutes early so you have time to settle in. Please also complete any required intake forms before your appointment when possible.

This helps ensure your treatment can start on time and you can enjoy the full appointment experience.